Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. Specifically for our crochet kits:

• The kit must be unused and in its original packaging.
• The tubular yarn must NOT be unraveled, cut, or used.
• All included tools and accessories (ergonomic hooks, stitch markers, needles, etc.) must be present and undamaged.

Please note: Digital products, gift cards, and partially completed projects cannot be returned or refunded.

To start a return, please contact us at crochetlink@outlook.com. Please include your Order Number and the reason for your return in the email.

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately at crochetlink@outlook.com with a photo of the issue. We will evaluate the problem and make it right by sending a replacement at no extra cost to you.

Please note that customers are responsible for paying the return shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping fees are non-refundable.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days.

Please remember it can take some additional time for your bank or credit card company to process and post the refund to your account.